Privacy Policy

Kampus Group Ltd ("Kampus Group", "we", "us", "our") is a company registered in England and Wales under company number 12751073, with its registered office at First Floor, Botanical Works, 2 Jubilee Street, London E1 3FU, United Kingdom. We are the data controller for the personal information described in this notice.

This Privacy Policy explains what personal information we collect through kampus-group.com and our enquiry, application and partner-agent processes, why we collect it, who we share it with, and the rights you have over it. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We collect personal information in the following ways:

• Enquiry and application forms — when you contact us, start an application, or request a call-back, we collect your name, email address, phone/WhatsApp number, destination country, intended course level and subject, and any message or notes you provide.
• Partner-agent applications — if you apply to become a recruitment partner, we additionally collect your agency name, registered address, website, country/city, years in business and student volumes.
• Further application support — if you proceed with a university application, your assigned advisor may request further documents directly from you (for example passport copies, academic transcripts, English-language test results and financial evidence) by phone, email or our secure portal, in order to submit your application to your chosen university.
• Automatically, via cookies — technical information such as pages visited, referral source and marketing campaign attribution, and (only once you have given consent through our cookie banner) advertising and analytics identifiers. See our Cookie Policy for details.

2. How we use your information

We use your personal information to:

• Respond to your enquiry and provide the free advisory service you have requested;
• Prepare and submit university applications on your behalf, with your instruction;
• Assess and manage recruitment-partner applications and relationships;
• Send you relevant updates about your application, courses, intakes and events (you can opt out at any time);
• Improve our website and services, and measure the effectiveness of our marketing;
• Meet our legal, regulatory and accreditation obligations (for example, record-keeping requirements set by partner universities and accreditation bodies such as the British Council and ICEF).

Our lawful bases for this processing are: your consent (for marketing cookies and communications), performance of a contract or steps you ask us to take before entering one (handling your enquiry or application), our legitimate interests (running and improving our service), and legal obligation (compliance and record-keeping requirements).

3. Who we share your information with

• The universities, colleges and partner institutions you choose to apply to;
• Sub-agents or partner agencies, where your enquiry is routed through one;
• Service providers who process data on our behalf, including our email delivery provider (Resend), our hosting and database providers, and Google (reCAPTCHA spam protection, and — only with your cookie consent — Google Tag Manager and Google Ads for analytics and advertising);
• Regulators, accreditation bodies or law enforcement, where we are legally required to.

We do not sell your personal information to third parties.

4. International transfers

Where you apply to study outside the UK, your application data will necessarily be shared with the university or college in that country. Where our service providers process data outside the UK, we rely on appropriate safeguards such as the UK's International Data Transfer Addendum or an adequacy decision.

5. How long we keep your information

We keep enquiry data for as long as needed to respond to you and, where you do not proceed further, for up to 2 years from your last contact with us in case you return. Where you proceed with an application, we retain your records for the duration of your application and enrolment, and for a further period afterwards (typically up to 6 years) to meet our record-keeping obligations to partner universities, accreditation bodies and applicable law. We then securely delete or anonymise your data.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you;
• Ask us to correct inaccurate information;
• Ask us to delete your information, in certain circumstances;
• Ask us to restrict or object to our processing of your information;
• Request a portable copy of the information you provided to us;
• Withdraw consent at any time, where we rely on consent (this will not affect processing already carried out);
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, or if you have a question about how we handle your data, contact us at media@kampus-group.com. If you are unhappy with our handling of a complaint, see our Complaints Policy.

7. Children

Our services are intended for prospective students who are old enough to apply to higher education independently. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

9. Contact us

Kampus Group Ltd, First Floor, Botanical Works, 2 Jubilee Street, London E1 3FU, United Kingdom
Email: media@kampus-group.com